How can I place an order?
We have designed our website with you in mind, so that the process of placing an order is very simple.
Once you have found the product you like, you just have to add it to the cart and process the payment indicating the shipping information.
How can I cancel or change my order?
If you want to cancel your order because at the last moment you have seen another scarf that you liked more, don’t worry, we usually ship the next day, so you can cancel your order without any problem.
Contact us at firstname.lastname@example.org and we will process your cancellation on the spot, and you can choose between choosing another model or returning the order.
Do I have to create an account to make a purchase?
We don’t like to complicate things, and we don’t want you to have to give us your details in order to make a purchase.
But if you want to join our community, to receive news, special promotions and unique discounts, you are welcome to do so.
How do I know where my product is when you ship it?
When you place your order, we will send you an email with the tracking number so you can know where your product is at all times.
How can I return my product?
You have 14 days after receiving your silk scarf to return it.
Just send us an email to email@example.com explaining the reason for the return and we will send a courier to your home to pick up the product. And if you want we can replace it with another scarf that you liked better or proceed to refund.
In case the returned scarf has traces of makeup, perfume or other signs that indicate that the customer has used it, we will not be able to refund the scarf.