Shipping and Returns

Mainland Spain, Balearic Islands and Portugal: free shipping on orders over €50.

€4.99 on orders up to €50. Delivery in 1-2 business days.

Canary Islands, Ceuta and Melilla: €14.95, no free shipping. They are a separate customs territory, so clearance procedures and local fees may apply.

European Union: free shipping on orders over €75.
€9.95 standard or €15.95 express on orders up to €75. Delivery in 4-7 business days.

United Kingdom, Switzerland, Norway and Andorra: free shipping on orders over €100.
€8.95 standard or €17.95 express. Customs fees may apply on arrival.

United States: from €16, with all import duties already included: you will have nothing to pay on delivery. Delivery in 10-25 business days.
You can also choose UPS Express (DDP), from €36, with delivery in 4-10 business days and duties equally paid. The price of both options depends on your order value, since duties are calculated on it, and you will see the exact amount at checkout.

Canada: free shipping on orders over €150.
€16.95 on orders up to €150. Delivery in 4-10 business days.

Rest of the world: €16.95, no free shipping. Delivery time depends on the destination.

Free shipping is always sent as standard with Correos. If you need your order sooner, you can choose the express option at checkout and pay its rate.

United States: your orders are shipped with all import duties already paid by us, so there is nothing to pay on delivery.

All other customers outside the Eurozone: import taxes, duties and related customs fees may be charged once your order reaches its final destination, and they are set by your local customs office. Buyers are responsible for any customs and import duties that may apply. They are NOT paid by this shop.

Paying these charges and taxes is your responsibility and they will not be covered by us. We are not liable for delays caused by your country’s customs department. For more detail on the charges, please contact your local customs office. There are many online customs and tax calculators that will give you an estimate, though they may not be entirely accurate.

As long as the item is in stock, we do our best to ship orders the same day or within 24 hours of receiving them. This applies to orders placed before 15:00 (for delivery within mainland Spain).

If your order comes in on a Sunday or a public holiday, we will get it ready for the next business day. 

Delivery within mainland Spain takes 24 to 48 hours on business days.

*If the shipment is delayed by circumstances beyond Hamzah’s control, such as storms or other events of force majeure, we cannot be held responsible for the delay.

We ship anywhere in Spain. Shipping is free from €50 in mainland Spain and the Balearic Islands. The Canary Islands, Ceuta and Melilla have their own rate, as they are a separate customs territory.

International shipping

For international shipping we work with Correos and UPS, depending on the destination and the option you choose. Some of these carriers require the phone number of whoever receives the parcel, so please remember to include it with your order.

Approximate delivery times:

• United States: 10 to 25 business days standard, or 4 to 10 with UPS Express.
• Canada: 4 to 10 business days.
• Australia and New Zealand: 5 to 10 business days.
• European Union: 4 to 7 business days standard, or 2 to 4 with express.
• Rest of the world: 7 to 12 business days.

*Please note that these delivery times are approximate and not binding.

The United States is the exception: those orders travel under the DDP incoterm (Delivered Duty Paid), meaning all import duties are already paid by us. You will have nothing to pay on delivery.

For all other countries outside the European Union, the shipment may be subject to fees, taxes or other charges under local and customs law. Those parcels travel under the DDU incoterm (Delivered Duty Unpaid), which means Hamzah handles delivery but does not cover any customs charges or local taxes.

The person the order is addressed to is responsible for all customs costs linked to importing the goods (even if they refuse the parcel). If you are sending Hamzah products to someone living outside the European Union, please make sure they are aware of this.

Customs procedures may also cause some delay to your order.

Within Spain, deliveries are handled by CTT Express, although we also work with other couriers.

If you need to change the delivery address after placing your order, please tell us as soon as possible. Once the parcel has been dispatched, the address can no longer be changed. Asking for delivery to a different address after dispatch carries a surcharge equal to the shipping cost.

We do not ship to P.O. boxes.

The courier makes two delivery attempts at the address given. If nobody is home, they will contact you to arrange another attempt, or you can collect the parcel from your local depot within ten days.

Any extra costs arising from mistakes in the delivery address given by the buyer are the buyer’s responsibility.

To avoid delivery problems, please make sure the address you give is correct and complete (street number, floor, unit, postcode, etc.) and that somebody is usually there to receive the parcel during working hours. If your schedule makes that difficult, we can send it to your workplace or to a relative or friend. And please do not forget your phone number.

You have 14 calendar days from the moment you receive your order to request an exchange or a return.

• The order arrived damaged
• I ordered the wrong model and would like to change it
• The product is not what I expected and I would like a different one or a refund

In every case, items sent back must be in perfect condition with no obvious signs of use, otherwise the exchange or return cannot go ahead. It is your responsibility to pack them properly so they arrive in good shape. If you struggle to find suitable packaging, we suggest using the original box your order came in. If items arrive damaged, we will not be able to process the return. 

Email us at info@hamzah.es telling us you would like to exchange or return an item, and we will explain how to proceed. The process is usually as follows:

Request the exchange or return by email within 14 calendar days of receiving the product. It helps us improve if you tell us why you are returning it. For an exchange, let us know which model you would like instead. 

Items sent back for an exchange or return must be:

In their original condition (including labels and packaging), together with any related accessories, and showing no signs of having been used, washed or damaged.

Once our Customer Service team has approved your exchange, drop the parcel off at your nearest courier office or pick-up point. If you cannot drop it off, we offer an express exchange service: we collect the parcel at the address and time you tell us, for an extra cost (from €7.95). Available in mainland Spain only.

Sometimes we will not need to inspect the item first and will send the replacement straight away: the courier hands you the new product and picks up the one you are exchanging. Please have it ready, because if you do not hand it over, the courier cannot leave the new item.

Once the return is approved, send the product to the address we give you by dropping it off at your nearest courier office or pick-up point. If you cannot drop it off, we offer an express return service: we collect the parcel at the address and time you tell us, for an extra cost (from €7.95), which is deducted from your refund. Available in mainland Spain only.

Once it reaches us, you will get a confirmation email saying the amount will be credited to your account within 2-3 business days. You will be refunded the same way you paid, either through PayPal or back to your card.

Hamzah is not liable for parcels lost in transit; it is the customer’s responsibility to make sure the parcel reaches us in good condition.

Important: Until the item reaches our warehouse, it remains your responsibility. 

Exchanges and returns are free, quick and easy within mainland Spain. Note that only the first exchange or return is free; if you make more than one, the shipping costs are on you.

If you would rather have it collected, we also offer an express return service for an extra cost. The rates in mainland Spain are:  

MAINLAND SPAIN: €7.95

INTERNATIONAL: €17.00

If you exchange a product for one with a different price, the difference will be refunded or charged by bank transfer, card or PayPal.

For returns, all you need to do is send the product back to the address we give you. 

All Hamzah items carry a 3-month warranty from the delivery date. It only covers manufacturing defects, not damage caused by misuse. We look at each case carefully to determine whether the damage came from misuse. To keep your pieces in good shape, see our care guide.

To make a warranty claim, email us at info@hamzah.es and our Customer Service team will tell you what to do next.

Please check the goods when your parcel arrives to make sure nothing is damaged and everything is correct. If your product is damaged in transit, whether the damage is visible or hidden, report it to the courier as soon as possible. If you notice on arrival that the item is damaged or is not what you ordered, contact us within 30 days of receiving it.

All claims should be addressed to our customer service team. Give us your order number and the reason for the claim and we will get back to you as soon as possible with instructions on how to return the item.